Privacy Policy

Introduction

Welcome to 35bd. We are committed to protecting the privacy and security of all users who access our platform at 35bd.vin. This Privacy Policy explains, in plain terms, how 35bd collects, uses, stores, and shares information about you when you use our online casino, cricket betting, and sports wagering services.

By accessing or using 35bd, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our services immediately. This policy applies to all players based in Bangladesh and any other jurisdictions where our services are accessible.

Information We Collect

35bd collects several categories of personal data in the course of providing our services. The types of information we may collect include, but are not limited to:

• Registration data: full name, date of birth, email address, phone number, and residential address provided during account creation.
• Identity verification documents: national ID card, passport, or other government-issued identification required for KYC compliance.
• Financial information: transaction history, deposit and withdrawal records, payment method details (bKash wallet number, Nagad, Rocket, bank account references).
• Gaming activity: bet history, game preferences, session duration, wagering patterns, and bonus usage.
• Device and technical data: IP address, device type, operating system, browser type, and approximate geographic location derived from your IP address.
• Communications data: records of customer support interactions, live chat transcripts, emails, and feedback you submit to us.

How We Use Your Information

35bd uses the personal data we collect strictly to operate, improve, and secure our platform. Specific purposes include:

• Account creation, verification, and ongoing management of your 35bd player profile.
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, and partner banks including Dutch-Bangla Bank and City Bank.
• Delivering customer support, resolving disputes, and responding to your enquiries efficiently.
• Carrying out identity verification and fraud prevention checks to protect both 35bd and its players.
• Sending you transactional notifications, account alerts, and where you have opted in, promotional communications about bonuses, cricket betting events, and seasonal offers.
• Complying with applicable legal obligations, regulatory requirements, and requests from competent authorities.

Data Sharing and Disclosure

35bd does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share data with trusted parties only where strictly necessary:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket) to facilitate deposits and withdrawals.
• Technology and software vendors who provide infrastructure, game engines, and security services that power the 35bd platform.
• Law enforcement agencies, regulators, or courts where we are legally required to disclose information to comply with a lawful request or court order.

In every case, we require third-party recipients to handle your data with the same level of confidentiality and security that we apply ourselves. We do not permit third parties to use your data for purposes beyond those we have agreed with them.

Cookies and Tracking Technologies

35bd uses cookies and similar tracking technologies to maintain session integrity, remember your preferences, analyse site usage patterns, and deliver a personalised experience. Cookies are small data files placed on your device when you visit our platform. They are essential for features such as keeping you logged in, ensuring smooth gameplay, and preventing duplicate sessions.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. However, please note that disabling certain cookies may impair the functionality of some features on the 35bd platform, including the ability to stay logged in or access real-money game modes.

Data Security

35bd implements industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers, firewalls, intrusion detection systems, and role-based access controls that restrict who within our organisation can view sensitive data.

Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security. In the event of a data breach that is likely to result in a risk to your rights, we will notify affected users without undue delay.

Data Retention

35bd retains your personal data for as long as your account remains active and for a reasonable period thereafter, or as required by applicable law. Player account records, transaction histories, and KYC documents are typically retained for a minimum of five years after account closure to satisfy anti-money laundering and financial regulatory requirements. When data is no longer required for these purposes, it is securely deleted or anonymised in accordance with our data retention schedule.

Your Rights Over Your Data

As a 35bd user, you have specific rights regarding the personal data we hold about you. These rights include:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: you may ask us to correct any inaccurate or incomplete data we hold about you.
• Right to erasure: in certain circumstances you may request that we delete your personal data, subject to legal retention obligations.
• Right to object: you may object to the processing of your data for direct marketing purposes at any time and we will stop processing it for those purposes.
• Right to data portability: you may request that we provide your data in a structured, machine-readable format so you can transfer it to another service provider.

To exercise any of these rights, please contact our Data Protection team at [email protected]. We will respond to verified requests within 30 days. Note that certain rights may be limited where we have a legal obligation to retain or process your data.

Payment and Financial Data

35bd processes payment transactions using trusted mobile financial services widely used across Bangladesh, including bKash, Nagad, and Rocket. When you make a deposit or request a withdrawal, your payment details are transmitted directly to the relevant payment processor using encrypted channels. 35bd does not store full mobile wallet PINs, full card numbers, or full bank account credentials on its own servers.

Transaction records are kept as part of our financial audit trail in accordance with standard financial record-keeping requirements. These records include transaction amounts in Bangladeshi Taka (৳), timestamps, reference numbers, and the masked identifier of the payment method used — sufficient for dispute resolution and regulatory compliance without exposing sensitive credentials.

Third-Party Services and Game Providers

The 35bd platform integrates games and services from reputable third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own privacy and data security frameworks. When you interact with a game or feature powered by a third-party provider, limited gameplay data may be shared with that provider solely for the purpose of delivering the game session and calculating results fairly. 35bd is not responsible for the privacy practices of third-party providers beyond the contractual data-processing agreements we hold with them.

Protection of Minors

35bd is strictly an adults-only platform. Our services are intended exclusively for persons aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data belonging to a person under 21 has been collected, we will take immediate steps to delete that data and close the associated account. Parents and guardians are encouraged to use parental control software to prevent underage access to online gambling platforms.

Changes to This Privacy Policy

35bd reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of 35bd after such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 35bd handles your personal data, please contact our dedicated support team. We aim to acknowledge all privacy-related enquiries within 48 hours and provide a full response within 30 days.

Email: [email protected] (plain text — not a clickable link). Our support team is available 24/7 to assist players across Bangladesh, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.